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Teams and leadership

5 Tips to Improve Your Employees’ Experience

Costumer Centricity, or putting the customer at the centre of all decisions, is already a reality in many companies. Some of them are starting to think about a step further, thinking about their best customer, their employee. If we know what the client is looking for and we will satisfy their needs, there will be possibilities of achieving their loyalty. It’s the same with employees, with an Employee Centricity strategy in which our goal is to improve the work experience of your professionals, they will become more loyal employees.

The good experience of the employee is vital, a happy person at work will be more willing to make an effort. In addition, it is proven to be more productive than a disgruntled person. If our employees have good work experience, their sense of belonging and pride, they will be stronger.

In this new talent policy, in which people are at the center of company strategies, there must be different guidelines to be followed so as not to lose focus. Here are some of them

Active listening and involvement

Organizations have an obligation to actively listen to their employees, it is the only way to know their expectations, interests, opinions and possible needs. This knowledge of our human potential will help us to achieve a better quality of employment, an improvement in development opportunities and a greater projection for them. HR departments must work hand in hand with employees, involve them, create plans with them, define an employee target and design their trip within the organization.

Involvement of managers

The bosses must be the reflection of the company’s culture. The influence of managers on the perception of employees is very strong. Therefore, they should play a leading role in generating good working environments, promoting the achievement of company objectives, encouraging teamwork and recognizing the success of their departments.

Caring for the onboarding process and designing personalised talent plans

The onboarding process helps bring employees in line with the company’s strategy and culture, understanding of how the job works, the processes and the tasks they must begin to execute. In addition, it is important to analyze and take care of the professional’s experiences throughout their relationship cycle with the company. Even, the previous one to be part of it, will contribute to forge its feeling.

Defining the target “Employee Person” of the different groups of professionals in our company will help us to be able to generate “Wow Moments” that reinforce the business culture, and that make them become happier and more committed employees.

Caring for the culture and work environment

The employee’s experience can be affected by external agents in the development of their own work. The technology available, the work climate and the organizational culture are key elements to determine the experience in a company. It is essential to have a pleasant, bright and clean working environment. In addition, having the necessary technology and resources, spaces at your disposal and activities will help employees to appreciate more the values of your company.

Offer social benefits instead of monetary incentives

Something that can determine the choice of a job and, therefore, its permanence in it, are the social benefits. Improvements in their quality of life, such as bonuses for food, financing of studies or gasoline tickets, make them feel more valued. Encouraging reconciliation with measures such as flexible working hours or teleworking are some of the benefits most sought after and appreciated by workers.

Are you applying any or all of these guidelines in your company? So, you’re already building or in the process of building a good Employee Centricity strategy. Remember it’s a daily process and our employees are our most important customer.


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